Quad Fuels North Wales Services | Commerical and Domestic Top Up

Services

Domestic Monthly Payment Plans
We can offer domestic customers an interest free domestic monthly payment plan that allows you to spread the cost of your fuel supply over 12 months. The payment plan puts you in control of your account with no large or unexpected bills. We will calculate your estimated oil usage throughout the year and we set up your direct debit payment to be collected. If usage changes, we will recalculate the amount you owe and adjust your payments up or down accordingly having discussed the changes with you. We review at every order to monitor your usage and expenditure.

Tank Monitoring Solutions
You can become a VIP customer by ordering an electronic monitoring device and gain priority over the busier months. The watchman and signalman system records your daily tank levels which works on a simple SIM card and automatically advises you or us or both of your needs without you needing to even check the tank yourself and takes away the worry of ever running out again.

Tank Removal and Replacements

In the event you require a replacement tank, we offer the service through a third party company. Whether you require a plastic or steel tank it will be replaced so as to meet all current legislative requirements. The service would normally include existing oil being uplifted, disposal of the old tank, any changes in tank base and support required and the return of your oil into the new tank. A survey will usually be required however we will endeavour to assist in a prompt turnaround in emergency situations.

Domestic Top Up Scheduled Plans
We can arrange your fuel supply to come at regular intervals throughout the heating season with our top up plan. We can fill your tank at every visit or arrange to deliver a smaller quantity if preferred. We will notify you at the beginning of each heating season the dates for the forthcoming year and will top up your tank 4 times per season at 8 week intervals. By being able to cluster deliveries we can normally pass on price savings to you. We can set up any delivery schedule, bespoke to you, the customer.

Commercial Top Up Scheduled plans

We can arrange to supply any fuel or multi-fuel deliveries to one site or multi-sites. Simply let us know the grades, sites, quantities and the delivery pattern required. If your usage is erratic or seasonal we can arrange to install automatic telemetry to monitor your supply.

Contact before Requests
For that extra service, we can provide you with a contact before delivery on request. This will come in the form of a text to a nominated mobile the day before we are scheduled to arrive. If for any reason there are changes we will give you a call before and reschedule at our earliest convenience to suit both parties, weather dependent during the winter months.

Order Online Service

Ordering home heating oil online could not be easier. In today’s digital world heating oil is one more item that can be ordered online on a 24/7 basis. Once you have registered, you can get a quote or place an order and pay online all within a few clicks.

Follow the simple ordering online instructions at www.quadfuels.co.uk, click on the Buy Home Heating Oil link on the home page.

Payment Terms – Domestic Accounts

Payment is taken at the time or order by pre-authorised credit or debit card. We accept all major credit and debit cards, please note that credit cards will incur a 2.0% transaction charge.

We also welcome monthly fixed Direct Debit payments to let you spread the cost, interest free. We can help you avoid large monthly outgoings in the winter months by dividing the cost equally through the year. Your monthly payment is calculated per order to ensure you are keeping up to date with your consumption. You can select your own payment date on the 1st, 7th, 15th or 22nd of each month. Please note that new customers would normally be expected to pay 50% of the total cost, with the first order by card, at the time of order.  We can also arrange to debit the full cost of a delivery on the 1st, 7th, 15th or 22nd of each month.